FREQUENTLY ASKED QUESTIONS

Once your order is shipped you will receive a confirmation email with a tracking number.

You can then use the Track Your Order feature at the bottom of our landing page.

We strive to ensure optimal delivery by selecting the most suitable carrier and service for your country.

Detailed information on delivery times by country is available on our Shipping Page.

We process returns as quickly as possible. Your return package will ship from your local post office to a consolidation hub before arriving at our warehouse for inspection.

Once processed, a refund to your original payment method typically takes 7-10 business days. We'll send you email updates when your return is processed and your refund is issued.

Need to return your purchase? We're happy to help! You have 30 days from your delivery date to initiate a return.

Important Information:

• Customs fees (import duties or taxes) are non-refundable
• You're responsible for all return shipping costs
• Keep your shipping receipt and tracking information until your return reaches our warehouse. We cannot resolve issues without proof of shipment.

How to Return: Simply email support@zelunar.com to start your return request, and our support team will guide you through the process.

Return Requirements - All returned items must be:

• Unworn and unwashed
• In original condition with tags attached
• In original packaging

Please Note: Items returned worn or damaged that has not been previously disclosed to our customer support team will be rejected, voided, and disposed of.

Non-Returnable Items:

• Underwear and socks
• Final Sale items (clearly marked)
• Items beyond the 30-day return period

Promotional Items (1+1 and 2+1 Deals): Free promotional items are non-refundable, and these deals are not eligible for returns

To request a return, please email us at support@zelunar.com and our support team will assist you with the process.

If you want to know more about our return policy, please visit our Returns Page.

We offer multiple secure payment options for your convenience:

Credit and Debit Cards: Visa, Mastercard, and American Express

PayPal: Use your PayPal account for secure, convenient checkout

Mobile Payments: Apple Pay and Google Pay (availability varies by location)

Please note that available payment methods may differ based on your location and the items you're purchasing.

If you have questions about payment options or need assistance completing your purchase, our customer support team is here to help.

We recommend checking the size guide before placing your order. Each product has its own size chart to help you find your perfect fit. Simply click on "Size Chart" located next to the size selector on the product page.

Proper care helps your clothes last longer. Follow these guidelines to maintain the quality and extend the life of your Zelunar garments.

1. Read the Care Label
Always check the care label first. Different fabrics and designs require different care methods.

2. Sort by Color and Fabric
Wash with like colors, and keep delicate items away from heavier fabrics.

3. Treat Stains Early
Apply stain remover or gentle detergent to any spots before washing.

4. Select the Right Washing Cycle
Choose a gentle or delicate cycle for delicate fabrics, and a regular cycle for more durable materials.

5. Use Mild Detergent
Use a gentle detergent appropriate for your fabric type. Avoid bleach and harsh chemicals, particularly on delicate fabrics.

6. Wash in Cold Water
Cold water helps prevent shrinking and color fading while being gentler on fabrics.

7. Turn Garments Inside Out
Protect the outer surface and reduce friction by turning garments inside out before washing.

8. Handle Embellishments Carefully
Use a gentle cycle for items with embellishments or delicate details to minimize wear and tear.

9. Air Dry or Tumble Dry Low
Air dry by laying flat or hanging on a rack. If using a dryer, select the low heat setting to prevent shrinkage and fabric damage.

10. Iron or Steam As Needed
Following the care label instructions to avoid damaging the fabric.

Once your order is shipped you will receive a confirmation email with a tracking number.

You can then use the Track Your Order feature at the bottom of our landing page.

We understand that errors occur. Our highly automated fulfillment system enables rapid order processing, which limits our ability to modify orders. We have a very short window—usually within 1 hour of placing your order—to make changes or cancellations.

Contact us immediately if you need to make updates. Beyond this timeframe, orders enter fulfillment and cannot be modified. Processed orders cannot be changed or canceled.

If you notice an address error right after ordering, contact our customer support team as soon as possible. The faster you reach out, the more likely we can correct it before shipment.

If your order has already shipped or been processed, we are unable to make any changes. Please feel free to contact the courier if you wish to make any changes to your delivery address. Many carriers offer package redirection services for an additional fee, though this requires carrier approval.

To prevent future issues, please carefully review your shipping address before completing your order, including apartment numbers, street names, and postal/ZIP codes.

Occasionally, carriers will prematurely mark a package as delivered and the package may appear within the next few days. If your order hasn't shown up within 1-2 days of the delivery confirmation, here are a few steps you can take:

Verify Your Delivery Location: Confirm the shipping address on your order is correct. Sometimes, packages may be delivered to a neighbor, front desk, or a different location on your property.

Check for Delivery Notes: Check your tracking details for any notes from the carrier. They may have placed your package in a secure area or left it with a receptionist.

Contact the Shipping Carrier: Get in touch with the carrier shown in your tracking information. Share your tracking number and explain the situation. They can provide more details or open an investigation.

Contact Us: If you still can't locate your package, contact our customer support team with your order number and tracking details. We'll work with you to resolve this quickly.

File a Claim (If Needed): If the package remains missing, you may need to file a claim with the carrier. Our team can assist you with this process and provide any required documentation.

We're committed to ensuring you receive your order. Please don't hesitate to reach out to us for assistance.

You should receive an order confirmation email immediately after checkout. This email includes your order number (starts with "Z" followed by a five-digit code), order summary, and shipping address.

If you haven't received it, check your spam or junk folder—confirmation emails are sometimes filtered there by mistake.

Still can't find it? Contact our customer support team with your full name and the email address you used at checkout. We'll verify your order status and resend the confirmation if needed.

If your item arrives damaged, defective, or incorrect, please contact us immediately. Our team will evaluate your situation and provide the best course of action.

For international shipping delivery times, please visit our shipping page.

Please Note: You may be charged customs duties, taxes, or fees when your order arrives. These charges are not covered by ZELUNAR and are the customer's responsibility.

We currently only ship to the following countries:

• Australia
• Austria
• Belgium
• Canada
• Czechia
• Denmark
• Finland
• France
• Germany
• Greece
• Hong Kong SAR
• Hungary
• Ireland
• Italy
• Japan
• Luxembourg
• Malaysia
• Netherlands
• New Zealand
• Norway
• Philippines
• Poland
• Portugal
• Romania
• Singapore
• South Korea
• Spain
• Sweden
• Switzerland
• United Arab Emirates
• United Kingdom
• United States

Orders are processed within 1-3 business days and usually arrive within 5-14 business days, depending on your location.

For more information, please refer to our shipping policy.

You will receive an official shipping confirmation email once your order is on its way. You can also check your order status at any time.

Shipping costs are included in all prices on our website. You won't see any additional shipping charges at checkout—what you see is what you pay. We believe in transparent pricing to keep your shopping experience simple and straightforward.

Additional Information:

• Orders are processed and shipped within 1-3 business days. Delivery times vary by location.
• Once shipped, you'll receive a confirmation email with tracking information so you can follow your order's progress.

Shipping protection is low-cost, comprehensive insurance that covers your order in case of loss, theft, or damage during delivery. This optional protection safeguards your package from our warehouse to your doorstep, giving you peace of mind while you shop.

Please note: The shipping protection fee is a non-refundable insurance charge.

Need to return your purchase? We're happy to help! You have 30 days from your delivery date to initiate a return.

Important Information:

• Customs fees (import duties or taxes) are non-refundable
• You're responsible for all return shipping costs
• Keep your shipping receipt and tracking information until your return reaches our warehouse. We cannot resolve issues without proof of shipment.

How to Return: Simply email support@zelunar.com to start your return request, and our support team will guide you through the process.

Return Requirements - All returned items must be:

• Unworn and unwashed
• In original condition with tags attached
• In original packaging

Please Note: Items returned worn or damaged that has not been previously disclosed to our customer support team will be rejected, voided, and disposed of.

Non-Returnable Items:

• Underwear and socks
• Final Sale items (clearly marked)
• Items beyond the 30-day return period

Promotional Items (1+1 and 2+1 Deals): Free promotional items are non-refundable, and these deals are not eligible for returns

To request a return, please email us at support@zelunar.com and our support team will assist you with the process.

If you want to know more about our return policy, please visit our Returns Page.

Please note that you are responsible for paying return shipping fees. These costs vary based on the courier service you select and your country of origin.

We process returns as quickly as possible. Your return package will ship from your local post office to a consolidation hub before arriving at our warehouse for inspection.

Once processed, a refund to your original payment method typically takes 7-10 business days. We'll send you email updates when your return is processed and your refund is issued.

We don't currently offer exchanges on orders. However, you're welcome to return your item for a refund and place a new order for a different item.

Your order number starts with "Z" followed by a five-digit code, and can be found in the confirmation email you received after placing your order. If you didn't receive this email, our customer support team is happy to help.